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It is ultimately much cheaper to invest in good se

It is ultimately much cheaper to invest in good service than neglecting it. It takes 12 positive customer experiences to make up for one negative experience.
Source: HelpScout

Without satisfied, loyal customers you will never

Without satisfied, loyal customers you will never have a successful business. Customer expectations are very important!

Excellent customer service goes above and beyond t

Excellent customer service goes above and beyond that normal service level. Service excellence is a combination of empathy and foresight that anticipates the customer’s needs and makes the desired outcome available.

With good customer service, you won’t lose custo

With good customer service, you won’t lose customers, but you won’t be winning any new customers with it either.

Customer service is important to your business bec

Customer service is important to your business because it retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.
Source: HubSpot

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