“Make every interaction count – even the small ones. They all count.” – Shep Hyken
We understand your frustration.
e-Commerce businesses face unique struggles – especially when having to compete with big businesses with exponentially more resources and manpower.  The space is changing constantly and the need to compete becomes increasingly necessary.

The most important key to the success of an e-commerce brand is understanding the importance of each customer’s lifetime value (LTV).  A single purchase is great, but a relationship with the customer is essential to long-term success.

lifetime value is all about relationship.

(And this is where small businesses have the advantage.)

The power of small.
Big businesses have frustrated consumers, time and again. From long wait times to speak to a human to complicated billing policies, they have disenfranchised consumers to the point of exhaustion. This is your chance to be different.

In the world of e-commerce, all companies are equal – until they set themselves apart. And, while a small brand may not have the name awareness of a big brand, you have the power to make an impression and create a raving fan.

Being small is your super power. strike now.

“If you cannot do big things, do small things in a big way.” – Napolean Hill

Solutions that work.

E-concierge Solutions is a holistic customer experience service company which provides customized omnichannel communications, business automation, and back office support to e-commerce businesses.  By providing concierge-level customer experiences, we optimize lifetime value and create raving fans.

Sounds complicated?  It isn’t.  We’re the people that know best how to make your customers happy.

Live Telephone Support

Shopify Account Maintenance

Synchronous Webchat Support

Inventory / Fulfillment Management

SMS / Text Support

Marketing Automation

Database / CRM Management

Inbox / Contact Management

Subscription Management

Customer Retention Specialists

All with a concierge touch.

“If you think hiring a professional is expensive, wait until you hire an amateur.” – Red Adair
Our Mission

We will provide unexpected levels of service to our clients’ customers, understanding the value that each transaction brings to their business. We will use creativity, intuition, and urgency to solve problems; sincerity, empathy, and kindness to deescalate emotions; and will always act in the best interest of long-term customer relationships.

 

We do these things because we believe in the power of small businesses and believe that challenger brands deserve to compete on a level playing field.