Customer Service Representative - eCommerce and Amazon Brands

Company Overview

E-Concierge Solutions is the next generation in outsourced customer service and sales, specializing in providing a full range of back-office solutions to e-commerce brands in the health and beauty world. We are experts in all facets of the service experience, focused on delivering the highest level of the customer service experience, delivered on-site, off-site or a combination of the two. We are dedicated to a creating genuine communications solutions, as well as administrative support. Our services are retained by iconic health and beauty brands, as well as dynamic small business that rely on our five-star, white glove, concierge-level services.

Position Overview

E-Concierge Solutions is looking for a new concierge to join our growing team! The concierge is a front-facing position that requires polish, poise and a passion for delivering over the top customer service. The concierge will engage with customers, instill a positive and enthusiastic culture on the phone and within the building and provide the highest level of customer service.

E-Concierge Solutions’ standards for our concierges are that these individuals understand the value of excellence in customer service and can provide our level of service to all customers at all times.

· You possess knowledge and experience in Shopify, subscription management, sales, and customer retention.

· You have working knowledge of MS Office.

· Your typing skills, grammar and spelling are above average.

Essential Responsibilities

· Support one or more client accounts meeting or exceeding sales, new subscription, and customer retention goals.

· Help a variety of customers through both phone, email, and web support.

· Listen to, empathize with and provide resolution for customers resulting in astonishing customer experiences.

· Verify customer information / look up/ place orders in various customer databases.

· Multi-task between customer needs on multiple different clients. Speak in “voice of the client.”

· Assist with returns/ exchanges/ refunds/ and other customer service-related issues while tracking customer interactions in our CRM systems.

· Follow policies and procedures in place and report actions appropriately as needed to ensure customer experience is positive.

· Utilize your unique tone and personality, coupled with our scripting, policies and product information to aid customers in making good buying decisions that will drive sales traffic and customer satisfaction.

· Use creative problem solving and critical thinking skills to resolve routine member questions, problems, and complaints.

· Work with supervisors and coaches to constantly improve customer experience, must be receptive to coaching and eager to implement developmental suggestions for improving performance.

· Respond to complaints and strategize to find an adequate solution.

To Apply: Please send a resume for review

Job Type: Hourly, NOT remote