Effective Date: February 4, 2026
Last Updated: February 4, 2026

E-concierge Solutions (“E-concierge,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at econcierge.solutions (the “Site”), contact us, apply for opportunities, or otherwise interact with us.

1. Information We Collect

A. Information you provide to us

When you fill out forms on our Site (including contact, onboarding, or employment-related forms) or contact us, you may provide personal information such as:

• Name
• Company name (if provided)
• Email address
• Phone number
• Message content and any details you choose to share

B. Information collected automatically

When you use the Site, we (and service providers working on our behalf) may collect certain information automatically, such as:

• Device type, browser type, operating system
• IP address and approximate location (derived from IP)
• Pages viewed, time spent on pages, clicks, referring/exit pages
• General website usage and diagnostic data

C. Cookies and similar technologies

We may use cookies, pixels, tags, and similar technologies to help the Site function, understand usage, and improve performance. You can control cookies through your browser settings (see Section 6).

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and provide requested information
• Communicate with you about our services, proposals, and ongoing discussions
• Schedule calls/meetings and manage our business relationship
• Evaluate job applicants and recruitment inquiries (where applicable)
• Improve, maintain, and secure the Site
• Monitor and analyze trends and usage
• Comply with legal obligations and enforce our agreements

3. How We Share Information

We may share information in the following situations:

A. Service providers

We may share information with vendors who help us operate the Site and our business (e.g., website hosting, analytics, communications tools, and CRM systems). They are authorized to use information only as needed to provide services to us.
We do not disclose mobile phone numbers collected for SMS messaging for third-party marketing or promotional purposes.

B. Legal and safety reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal process
• Protect our rights, safety, or property
• Investigate or prevent fraud or security issues

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

D. With your direction

We may share information when you request or direct us to do so.

4. SMS/Text Messaging Privacy

When you opt in to receive SMS messages from us, we collect your mobile phone number and opt-in consent. At the point of signup, users see a checkbox (not pre-checked) stating:

“By providing my phone number, I agree to receive recurring automated messages from E-Concierge Solutions. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to cancel or HELP for help.”

Customers must check the box to complete their opt-in.

We use your mobile information solely to send:

• – Appointment confirmations and scheduling updates
• – Responses to client inquiries and service notifications
• – Customer support messages

We do not share, sell, or rent your mobile phone number or SMS opt-in data to third parties or affiliates for marketing purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS messages at any time by replying STOP (or following any opt-out instructions we provide). For help, reply HELP. Message and data rates may apply.

5. Client/Prospect Data We Process (Services We Provide)

E-concierge Solutions provides customer experience support, including omnichannel communications and automation (which may include email, chat, and SMS support). In some cases, we may process personal information on behalf of our clients as part of providing services (for example, customer support handling, communications management, or related reporting). In those cases:

• The client is typically the “controller” (or business responsible for the data).
• E-concierge acts as a “processor” (or service provider) and processes data under the client’s instructions and applicable agreements.

If you believe an E-concierge client has collected your information and you want to exercise rights related to that data, you may need to contact that client directly.

6. Your Choices

A. Cookie controls

Most browsers allow you to remove or reject cookies. Note that some Site features may not function properly if cookies are disabled.

B. Marketing communications

If you receive promotional emails from us, you can opt out by using the unsubscribe link (if included) or by contacting us (see Section 11). Even if you opt out, we may still send non-promotional messages (e.g., responding to inquiries).

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including to:

• Provide services or respond to requests
• Maintain business records
• Comply with legal, accounting, or reporting obligations

Retention periods vary depending on the nature of the information and why it was collected.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

10. Region-Specific Notices (California and Other U.S. States)

Depending on where you live, you may have rights regarding your personal information, such as:

• The right to request access to the personal information we hold about you

• The right to request deletion
• The right to request correction (where applicable)
• The right to opt out of certain targeted advertising or “sales”/“sharing” of personal information (as defined by certain laws)

We do not knowingly sell personal information in the traditional sense. If we engage in practices that qualify as “selling” or “sharing” under certain state laws (for example, through certain advertising cookies), you may have the right to opt out via cookie controls and/or any on-site cookie preference tools (if implemented).

To submit a request, contact us using the information in Section 11.

11. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

E-concierge Solutions
1302 West McNab
Fort Lauderdale, FL 33309
Phone: 888.305.0024
Email: info@econcierge.solutions

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when the policy was last revised. Your continued use of the Site after changes means you accept the updated policy.

13. SMS / Text Messaging Consent Data

All categories of personal data described in this Privacy Policy exclude text messaging originator opt-in data and consent. Your SMS opt-in data and consent will not be shared with, sold to, or disclosed to any third party for any purpose, including marketing.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your phone number, you agree to receive SMS notifications about this event from E-concierge Solutions. Message frequency varies. Message & data rates may apply. You can reply STOP to opt out at any time.