CUSTOMER SERVICE SPECIALIST

Company Overview

E-Concierge Solutions is the next generation in outsourced customer service and sales, specializing in providing a full range of back-office solutions to e-commerce brands in the health and beauty world. We are experts in all facets of the service experience, focused on delivering the highest level of the customer service experience, delivered on-site, off-site or a combination of the two. We are dedicated to a creating genuine communications solutions, as well as administrative support. Our services are retained by iconic health and beauty brands, as well as dynamic small business that rely on our five-star, white glove, concierge-level services.

Position Overview

E-Concierge Solutions is looking for a Customer Service Specialist for our eCommerce and Amazon Brands to join our growing team! This a front-facing position that requires polish, poise and a passion for delivering over the top customer service. You will engage with customers, instill a positive and enthusiastic culture on the phone and within the building and provide the highest level of customer service on the phones, web chat, and via email.

· You have experience in Shopify, subscription management, sales, and customer retention.

· You have a working knowledge of MS Office, database management, and solid computer skills.

· Your typing skills, grammar and spelling are above average.

· Sales experience is a must.

Essential Responsibilities

· Support multiple client accounts and their customers – meeting or exceeding sales, driving new subscription sales, and meeting or exceeding customer retention goals.

· Help customers through both phone, email, and web support.

· Listen to, empathize with and provide resolution for customers resulting in astonishing customer experiences.

· Verify customer information / look up/ place orders in various customer databases.

· Multi-task between customer needs on multiple different clients. Speak in “voice of the client.”

· Assist with returns/ exchanges/ refunds/ and other customer service-related issues while tracking customer interactions in our CRM systems.

· Utilize your unique tone and personality, coupled with our scripting, policies and product information to aid customers in making good buying decisions that will drive sales traffic and customer satisfaction.

· Respond to complaints and strategize to find an adequate solution.

To Apply: Please send a resume for review

Job Type: Hourly, NOT remote

Job Types: Full-time